Frequently Asked Questions

How do I know which toys are safe for my pet?

We offer a range of pet toys designed for different pet types and sizes. You can find safety recommendations in the product descriptions to ensure the toys are appropriate for your pet’s age, size, and chewing habits.

Are your products environmentally friendly?

We offer a selection of eco-friendly pet products, including biodegradable waste bags, sustainable pet toys, and we are currently working on bringing organic pet food as well.

What should I do if I receive a damaged item?

If your item arrives damaged, please contact our customer service team within 7 days of receiving the product, and we will help you with a return, replacement, or refund.

Do you offer free shipping?

es, we provide free standard shipping on orders over a certain amount (e.g., $50). Check our shipping policy for full details.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email, which you can use to track your shipment on our website or with the carrier.

Can I change or cancel my order after it’s placed?

Can I change or cancel my order after it’s placed?

Can I buy products in bulk for my pet business or shelter?

Absolutely! We offer bulk purchasing options for pet businesses, shelters, and rescues. Contact our customer service for bulk order discounts and availability.